We have tried to include below as many fequently asked questions as possible, and hope that these are of help to you. If you have a question that is not covered here, then please do contact us and we will be more than happy to help.
What is different about the Silver used by The Silver Impression Company?
All our Jewellery is created using Pure Solid 99.9% Silver, unlike Sterling Silver which is 92.5% Silver. Our items are manufactured using ethically-mined materials, as well as recycled and reclaimed Silver. The Jewellery is also handcrafted, not machine made, and each piece is individual hand fashioned. The only machinery we use is a Jewellery kiln for firing and a, polisher to create a high shine on the finished item, names and dates etc are also hand written into the silver before the firing process. Chains, Bracelets and Cuff-link Backs are all Solid Sterling Silver, which are UK sourced.
Your impression kit will be sent by first class post with a pre-paid returns envelope to return your impressions*.
We offer 2 postage options:-
Option 1 - Royal Mail Signed For Delivery. This option is offered at a discounted rate of £4.50 and we obtain proof of posting, it is not tracked but requires a signature upon delivery. Royal Mail signed For is NOT insured and we are unable to offer a refund or free replacement for items lost, stolen, damaged or delayed whilst in the care of Royal Mail.
Option 2 - Royal Mail Special Delivery, this ensures that your Jewellery is received the day after posting, and is covered for loss, damage and theft. We do highly recommend this option which costs £6.50.
Both the above postage options include first class postage of your impression kit, a pre-paid returns envelope for you to send us your impressions, and your choice of postage for your Jewellery - Signed For or Special Delivery.
* Pre-Paid returns envelopes are not included with international orders.
How long will it take for you to send me an Impression Kit?
As soon as we receive your order we aim to send out your Impression Kit within 48 hours, this may be slightly longer during busy periods. Please allow 7 working days for the delivery of your kit.
If you need your impression kit quickly, do let us know and we can send it by Special Next Day delivery, the cost of this is £6.50.
Is the kit easy to use?
Yes, the kit is very simple and only takes a few minutes of your time. The impression compound is a non-toxic plastacine type material,which comes with detailed step-by-step instructions and pictures for you to follow. Then just pop your impressions in the pre-paid envelope and send it back to us. Hand and Foot Impressions are taken using a non messy inkless wipe, as used in maternity units.I f you have any questions about taking your impressions, please do not hesitate to contact us.
What if the impressions I take are not satisfactory?
There is enough moulding compound to take 2 fingerprint impressions (we will use the best one out of the 2). If for any reason you are unable to get an acceptable impression, don’t worry, just let us know and we will send you out a second kit free of charge. Please ensure that you are happy with your impressions before returning them to us. Once we have received your impressions we will use the best impression supplied. If for any reason you have not taken your impressions correctly, for example, the compound has not been mixed correctly or the impression has been distorted, we will send out a new impression kit free of charge. There will be a charge of £5.00 for replacement Hand/footprint Kits. No charge will be made for a 2nd Fingerprint Kit, but there will be a charge of £5.00 for any further fingerprint kits.
What will my impression look like?
Every impression is different, a babies or young child's fingerprint may not yet be well developed, the detail and definition in the Jewellery will be a direct impression from the fingerprint you supply. If you can Capture the little creases in the joint of the finger this will add to the detail. If your children have very faint fingerprint detail when you take your impressions, then this may not show up in the silver, so capturing the shape and size of the finger plus the lines in joint of the finger will help to give a better finished result. Adult fingerprints generally have stronger and clearer detail, however as we age our fingerprint detail does fade, therefore the fingerprints of the elderly may often be faint.
Please take time to read the supplied instructions carefully to ensure you get the best result possible.If you feel that there may not be enough detail, you may wish to take a nail side impression which will guarantee detail, or maybe you would like to opt for a hand or foot print.Please note: fine lines and faint detail are unlikely to be visible on hand and foot prints due to the miniturisation process, and very faint lines in fingerprints may not be strong enough to transfer into the silver. If you are not happy with your impressions, please feel free to ask for a replacement kit.
How big will the print be in the finished Jewellery?
The fingerprints are a direct cast taken from the best of your impressions, so they will be approximately the same size as the original. Hand and footprints are minaturised to fit perfectly with the shape and size of the item you have ordered, and are then impressed into the silver.
What should I choose, a fingerprint, or a hand/ foot print for my baby?
For tiny babies you may wish to opt for an item of Hand or Foot print Jewellery, this will guarantee a strong a clear print.
Can you use adult fingerprints and handprints?
Yes, as adults fingers are much larger than babies and childrens, we advise you use the little finger or index finger. With handprints it does not matter how large the hand as all handprints are minaturised down to fit your chosen item of Jewellery.
Can you write on the reverse of my item?
Yes, a name date or short message can be written on the back of your Pendant, Charm or Keyring. We are unable to add writing to the back of the Cufflinks.
How long until I receive my jewellery?
We aim to have your order ready within 28 days of receiving your impressions back (standard orders), this may be slightly longer during busy periods such as Christmas, Mothers Day and Fathers Day. 2 priority service options are available during the checkout process for orders required within a shorter period of time. The Priority Service costs £10.00 and your order will be dispatched within 10-12 working days of us receiving your impressions, or if you wish to have your order made and dispatched within 5 working days from receipt of your impressions you can opt for the Express Priority Service, the charge for this is £25.00. Cancellation of your personalised order cannot be made if work has already begun on your item(s). The Priority Service may be withdrawn during busy periods. Please allow 1-2 extra days during busy periods such as Christmas, and Mother and Fathers Day.
If you require your order for a specific date, please put this on your order form. If you require your order for a specific date we do highly recommend that you opt for the 'Priority Service', as we cannot guarantee that your Jewellery will be completed by your requested date.
Is there a limit to the amount of letters I can have engraved on my chosen piece?
Most Pendants will accommodate up to 6 or 7 letters with a fingerprint, Charms 4-5 letters. The Dog Tags will take up to 7 and the teardrop charm up to 7. If you require a longer name or a short message such as ‘with love‘, ‘for mummy‘, ‘to my grandma‘ etc. then a separate charm can be ordered. If you are not sure if the name your require will fit onto your chosen piece, then please contact us to discuss your requirements. We will write names on the back of Charms or Pendants if there is not enough room next to the impressions, this will be done at our discretion, or if requested.
What will my fingerprint look like?All fingerprints are different, unique and individual to each person. The Jewellery examples featured on our website show a cross section of different impressions from very young babies to adults. The fingerprints of babies and young children are not as developed, therefore these impressions will show the shape and size of the finger, plus the little creases in the joint. Many people like to take the impression of the back of a babies finger, this will features all the little creases and the nail imprint. Older children’s and adults fingerprints are much more defined, giving a typical whorl impression.
Please note: The fingerprint impressions on the featured Jewellery images on our website are examples of a cross section of impressions, we have included examples of babies, childrens and adults impressions to give as wide a range of examples as possible, each and every print impression will be different and unique, the shape and size of each impression and the amount of detail will differ on all impressions. Therefore the featured impressions are for illustrative purposes only.
Can I purchase a Gift Voucher?
Gift vouchers are available either through the website as a PayPal Gift Voucher. The voucher will be e-mailed to the recipients e-mail address, they can then redeem the voucher using the voucher code during the checkout process on PayPal. Alternatively, you can contact us to request a Gift Voucher, this will then be sent to the recipients address via first class post. Vouchers are valid for 12 months from purchase date. We are unable to give refunds on Gift Vouchers.
Returns and Cancellations.
We take great pride in our craftsmanship and hope that you will be happy with your purchase. We will repair or re-make an item that is damaged or faulty, If in the unlikely event that we have made a mistake on your item, for example miss-spelt a name, please inform us within 7 days of receipt and we will remake your item free of charge. We cannot accept returns on bespoke personalised orders. All our Jewellery is quality checked and tested before sending out, please check your Jewellery upon receipt for faults, damage or name misspelling and contact us within 7 days. We only use the highest quality findings and fittings, our Sterling Silver Jump Rings are heavy duty for extra strength, and our Sterling Silver Cuff link Fittings are specially made to order and are strength tested before sending out.
A full refund will be given on orders cancelled within 14 days of being placed. If the impression kit has been sent out a full refund will be made, less a charge of£5.00 .
We do not offer refunds on orders cancelled after 14 days of being placed, however a credit note will be issued which can be used against any item of our Jewellery.
Orders cannot be cancelled on bespoke items once we have begun work on your Jewellery.