Your Impression kit will be sent out within 48 hours of placing an order (weekends not included). This will be sent by 1st class post, a pre-paid envelope will be enclosed with your kit for you to return your impressions. Delivery may take slightly longer during our busiest periods - Christmas, Mothers Day, Fathers Day etc.
Your Jewellery can be sent by either Royal Mail Signed For or Special Delivery. The cost of postage today is not cheap and so we do our best to keep this as affordable to our customers as possible. We are able to offer Signed For delivery at just £2.00, however Jewellery is not covered by Royal Mail whilst in their care, and therefore we do highly recommend Special Delivery which we do offer at a discounted rate. With this option your Jewellery is insured for loss, damage or theft.
Please note that by choosing Royal Mail Signed For delivery once your jewellery is dispatched we do not take responsibility for loss or damage whilst in the care of Royal Mail and we are unable to offer a refund or to remake your jewellery free of charge.
Why offer 2 delivery options? a number of years ago we only sent our Jewellery via Royal Mail Special Delivery, after many requests by customers to offer a cheaper option we introduced signed For Delivery which we were able to offer free for a number of years, however with the constant increase in postage charges we will from May 2017 be making a discounted charge of £2.00 on all signed for delivery. We do still recommend choosing the Special Delivery option as this will insure your jewellery against loss, theft and damage, unlike Signed For Delivery - We do feel it is worth the extra few pounds.
Due to the handmade nature of our Jewellery delivery times are estimated. If you have specified a delivery date and have chosen our Priority or Express Priority service we will aim to have your Jewellery with you within this time frame. If you have chosen our standard delivery and request a delivery date less than 28 days from when we receive your impressions back we are unable to guarantee delivery by this date, but we will do our best.
£2 Royal Mail Signed For Delivery option on all orders.
All Jewellery will be sent out via Royal Mail Signed For Delivery*
Special Delivery is available at an additional charge of £6.00 this insures your Jewellery for loss, theft or damage during transit**
* Royal Mail Signed For delivery is not tracked or insured. For insurance and tracking please choose the Special Delivery option during checkout. If the signed For option is chosen and an item is lost, stolen or damaged whilst in the care of Royal Mail we are unable to offer a refund or replacement, therefore we do highly recommend Special Delivery.
** Special Delivery items will be delivered the next day after posting in most areas of the UK, however there are some exceptions, please visit the Royal Mail website here for more information.
We do recommend Special Delivery in the lead up to Christmas. We will remake free of charge any item lost, stolen or damaged if sent via Royal Mail Special Delivery.
International orders are welcome; please contact us for shipping costs.
All orders are individually custom made and we aim to send them out to you within 28 days of receiving your impressions back, this may be longer during busy periods, such as Christmas, Mothers Day and Fathers day etc. Therefore if you require your order for a specific date we suggest that you choose the Priority Order service to guarantee delivery by a specified date.
2 priority service options are available during the checkout process for orders required within a shorter period of time.
The charge for the priority service is £10.00 and your order will be dispatched within 12 working days of us receiving your impressions, or if you require your order that little bit more quickly you can choose our Express Priority Service where you order will be ready to send out to you within 5 working days, the cost of this service is £25.00.
Please allow a little extra time in the lead up to Christmas, Mothers and Fathers Day as these are our busiest times and things can take a little longer!